Effective Date: 4 October 2026
Website: https://www.yogstationers.in/
1. Introduction
At Yog Stationers, we aim to provide customers with good-quality stationery products and a reliable shopping experience.
This Refund and Returns Policy explains when products purchased through our website may be returned, replaced, cancelled, or refunded.
This Policy applies to purchases made through our WooCommerce online store and should be read together with our Terms of Services, Privacy Policy, and Shipping Policy.
Nothing in this Policy limits any consumer rights or remedies available under applicable Indian law.
2. Business Details
Yog Stationers
Address:
55, N-5, CIDCO, Opposite SBI Zonal Bank,
Chhatrapati Sambhaji Nagar, Maharashtra, India.
Email: yogstationers@gmail.com
Phone: +91 99229 56222
Website: https://www.yogstationers.in/
3. When Can a Product Be Returned?
A customer may contact us regarding a return or replacement where the product received is:
- Damaged during delivery.
- Defective or not functioning as reasonably expected.
- Incorrectly supplied.
- Materially different from the product description or specification displayed on our website.
- Missing from an order where the product was included in the confirmed order.
Return or replacement requests will be assessed based on the circumstances of the order and applicable law.
4. Reporting Damaged or Incorrect Products
Customers should inspect their order as soon as reasonably possible after receiving it.
If a product is damaged, defective, incorrect, or materially different from what was ordered, please contact us at:
Email: yogstationers@gmail.com
Phone: +91 99229 56222
Please provide:
- Order number.
- Customer name.
- Product name.
- Description of the issue.
- Photographs or video of the product and packaging, where reasonably requested.
Photographs or videos may help us investigate delivery damage or product-related issues.
Failure to provide photographs or video does not, by itself, remove a customer’s statutory rights where the law provides otherwise.
5. Return Eligibility
Where a return is approved, the product should generally be returned in a condition that allows us to inspect and verify the reported issue.
Where reasonably possible, customers should retain:
- Original packaging.
- Product labels.
- Invoice or order information.
- Accessories or components supplied with the product.
However, statutory rights relating to defective, damaged, or misdescribed goods will not be denied merely because original packaging is unavailable where such a requirement would be unlawful.
6. Products That May Not Be Eligible for Change of Mind Returns
Certain products may not be suitable for return merely because a customer has changed their mind, particularly where the product has been:
- Personalised or customised specifically for the customer.
- Printed or prepared according to customer-specific instructions.
- Used, altered, marked, damaged, or consumed after delivery.
- Made specifically to the customer’s specifications.
This does not affect a customer’s rights where the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer law.
7. Change-of-Mind Returns
For standard stationery products that are unused and in resalable condition, Yog Stationers may accept a return request subject to product category, condition, availability of return arrangements, and applicable law.
Customers should contact us before sending any product back.
A return should not be sent without prior communication, as unauthorised returns may delay processing.
8. Replacement
Where a product is confirmed to be defective, damaged, incorrectly supplied, or otherwise eligible for replacement, Yog Stationers may, subject to availability:
- Replace the affected product; or
- Provide another appropriate remedy permitted by applicable law.
If the identical product is unavailable, we may contact the customer regarding an alternative remedy, including refund where applicable.
9. Refunds
Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method agreed with the customer, subject to the payment provider’s procedures.
The timing for the amount to appear in the customer’s account may depend on the customer’s bank, card issuer, payment gateway, or other payment service provider.
Yog Stationers cannot guarantee the exact time taken by a third-party payment provider to credit a refund.
10. Refund for Cancelled Orders
Where an eligible order is cancelled before fulfilment or dispatch, the customer may be entitled to a refund in accordance with the circumstances of the order and applicable law.
If an order has already been processed, packed, dispatched, or handed over to a delivery provider, additional return arrangements may be required.
Any refund will be processed after the applicable cancellation or return conditions have been assessed.
11. Shipping and Delivery Charges
Damaged, Defective, or Incorrect Products
Where the issue is attributable to Yog Stationers, including supply of an incorrect product or a confirmed defective product, we will determine an appropriate remedy in accordance with applicable law.
Change-of-Mind Returns
Where a return is accepted solely because the customer has changed their mind, any applicable return or delivery costs may be borne by the customer, unless otherwise agreed or required by law.
12. Shop Pickup Orders
Orders collected directly from the Yog Stationers shop are eligible for the same applicable product-related remedies as online orders.
Customers are encouraged to check their order at the time of pickup and report any immediately apparent discrepancy.
Shop pickup is free of delivery charges.
13. Local Porter Delivery
For local delivery, Yog Stationers may use a third-party porter or local delivery service.
The actual delivery charges quoted by the porter will apply and are payable by the customer.
Where a return or replacement is required because of a product issue attributable to Yog Stationers, we will discuss the appropriate delivery or return arrangement with the customer.
Third-party porter charges arising solely from a customer’s change of mind may be payable by the customer, subject to applicable law and the circumstances of the order.
14. Products Damaged During Delivery
If you receive a visibly damaged package or product:
- Take photographs of the package and product where possible.
- Do not unnecessarily discard the packaging.
- Contact Yog Stationers promptly.
- Provide your order number and details of the damage.
- Follow our instructions regarding inspection, return, replacement, or refund.
We will assess the issue and provide an appropriate remedy where applicable.
15. Incorrect Product
If we have supplied an incorrect product, please contact us promptly.
After verification, we may arrange for the incorrect product to be returned and provide the correct product or another appropriate remedy, subject to availability and applicable law.
16. Missing Items
If an item that appears on your confirmed order is missing from the delivered package, contact us at the earliest opportunity.
We may verify the order, packing details, and delivery information before arranging an appropriate resolution.
17. Refunds for Unavailable Products
If an order is accepted but we subsequently discover that a product cannot reasonably be supplied, we will notify the customer and provide an appropriate cancellation/refund or other remedy as required by applicable law.
18. No Unlawful Exclusion of Consumer Rights
Nothing in this Refund and Returns Policy is intended to:
- Exclude rights that cannot legally be excluded.
- Prevent a customer from making a lawful consumer complaint.
- Restrict statutory remedies available under Indian law.
- Exclude liability for fraud or other liability that cannot legally be excluded.
Where applicable law provides a customer with a greater right or remedy than this Policy, the applicable law will prevail.
19. How to Request a Return or Refund
Please contact:
Yog Stationers
📧 Email: yogstationers@gmail.com
📞 Phone: +91 99229 56222
Please include:
Subject: Return / Refund Request – [Order Number]
Provide the following information:
- Order number
- Customer name
- Product name
- Date of purchase
- Reason for return/refund
- Photographs or other supporting information, where applicable
We will review the request and communicate the next steps.
20. Processing of Approved Refunds
Once a refund has been approved, we will initiate the applicable refund process.
The actual time taken for the refund to appear in the customer’s account may vary depending on the payment gateway, bank, card issuer, or other financial institution.
Customers should retain their refund confirmation until the amount is credited.
21. Policy Changes
Yog Stationers may update this Refund and Returns Policy from time to time to reflect changes in products, business practices, WooCommerce functionality, payment arrangements, or applicable law.
The latest version will be published on this page.
22. Governing Law and Jurisdiction
This Policy shall be governed by the laws applicable in India.
Subject to applicable statutory provisions and the jurisdiction of consumer commissions or other legally competent authorities, disputes relating to this Policy shall be subject to the jurisdiction of the competent courts in Chhatrapati Sambhaji Nagar, Maharashtra, India, where such courts have jurisdiction.
Nothing in this clause prevents a consumer from approaching a consumer commission or other legally competent forum available under applicable law.
23. Contact Us
For returns, replacements, refunds, cancellations, or other customer-service matters:
Yog Stationers
55, N-5, CIDCO, Opposite SBI Zonal Bank,
Chhatrapati Sambhaji Nagar, Maharashtra, India.
Email: yogstationers@gmail.com
Phone: +91 99229 56222
Website: https://www.yogstationers.in/
Thank you for shopping with Yog Stationers.